We're pleased to offer the following services at South Hills Animal Hospital
As of January 2023, we offer scheduled appointments and walk-in appointments. Clients with scheduled appointments will take priority. Walk-in appointments should expect wait times between 5 minutes and 2 hours, depending on clinic availability.
Emergencies are accepted case by case anytime our clinic is available. If you feel you have an emergency with your pet, please call us immediately. If possible it is best to call before coming in so that a staff member can advise you on your particular emergency.
Due to the high demand for appointment requests, we have implemented a Late policy.
Late: A client may have up to a 15 minute grace period for their scheduled appointment. However, we do encourage you to be on time for your appointment so that there is not a longer wait time. If you do show up more than 15 minutes late to the appointment, your appointment is subject to rescheduling depending on our availability.
We have a veterinarian and personnel on duty 6 days a week who are trained and equipped to handle any urgent care your pet has. Emergencies can be things such as snail bait poisoning, hit by car, and chocolate ingestion. If you ever feel that your pet needs emergency treatment do not hesitate to call us immediately. If possible it is best to call before coming in so that a team member can advise you on your particular emergency.
We are also available for urgent care when the condition is not life-threatening. If you feel your pet needs to be seen before you are able to get an appointment, our receptionists will work to accommodate emergency appointments. When you arrive, our receptionists will be able to give you an estimate on how long you may have to wait for treatment.
South Hills Animal Hospital offers discount days for dental procedures & vaccines. Please call our office for more details.
COVID-19 UPDATE as of June 2021
South Hills Animal Hospital will remain OPEN until further notice. We are open by Appointment only. Veterinary practices are considered an essential business according to the AVMA. Here at South Hills, we provide for both animal and public health but we advise owners to stay at home if they are feeling ill. We will accommodate any prescription or diet refills by curbside pick up & pay-by-phone, if called in advanced. Clients are allowed in the exam rooms with their pets & in the lobby. If the lobby is full please wait outside until it is clear to avoid patient contact. All clients & staff are still required to wear masks in the facility. Social distancing is still appreciated. We ask for your patience & understanding during these stressful times. Thank you for your cooperation.
- All customers & staff are required to wear a mask
- Curbside Vax/Exam available when requested but not required
- Exam room and treatment areas are sanitized regularly